Returns & Exchanges
At One Stop Dry Eye Shop, we want you to be completely satisfied with your eyewear and accessories, which is why we offer a 30-day hassle-free return policy on all unworn items. If your purchase doesn't provide the perfect fit or style, simply follow our streamlined process to initiate a return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags, protective cases, and cleaning cloths are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing